Last Updated: 05 November 2025
OÜ VERTEX DIGITAL
Reg. no. 17344910
Harju maakond, Tallinn, Mustamäe linnaosa, Kadaka pst 169b, 12615, Estonia
Email: info@soft2next.com
INTRODUCTION
This Digital Delivery Policy describes how digital products purchased through https://soft2next.com are delivered.
It complies with EU e-commerce laws, Visa/Mastercard merchant rules, PSD2 SCA, PCI DSS principles, GDPR, ePrivacy, and European banking requirements.
TYPES OF DIGITAL PRODUCTS
We deliver intangible digital goods, including:
software license keys
activation codes
digital files and downloads
access tokens and digital entitlements
DELIVERY METHOD
Delivery occurs automatically after successful payment, SCA authentication, and fraud checks.
Products are delivered via:
email (TLS-encrypted)
user dashboard
on-screen display
secure product vault
DELIVERY TIMEFRAMES (SLA)
Instant delivery (0–60 seconds) for most orders.
Manual review orders: 1–12 hours.
Delays may occur due to fraud flags or processor verification.
DELIVERY SECURITY
TLS 1.3 encryption
ISO-27001 datacenter (Hetzner)
Cloudflare WAF + DDoS protection
encrypted APIs
no plaintext license key storage
fraud detection (MaxMind, processor risk systems)
CUSTOMER RESPONSIBILITIES
Customers must:
provide valid email address
check spam/junk folders
ensure mailbox availability
secure license keys after delivery
DELIVERY FAILURES
Caused by:
wrong email
mailbox issues
spam filtering
system errors
fraud-related delays
We resend manually at no cost.
NON-DELIVERY VERIFICATION
We review:
SMTP delivery logs
server records
dashboard logs
activation status
transaction risk data
If confirmed undelivered, keys are resent.
FRAUD-FLAGGED ORDERS
Orders flagged as high-risk may be delayed or canceled.
We follow Visa/Mastercard and bank fraud-prevention protocols.
NO PHYSICAL SHIPPING
We provide only digital goods.
DELIVERY LOG RETENTION
Delivery/access logs kept 12–36 months for:
chargeback evidence
fraud monitoring
regulatory requirements
POLICY CHANGES
We may update this Policy as needed.
Latest version always published online.
CONTACT
OÜ VERTEX DIGITAL
info@soft2next.com